Back to Help Center
Reports & Billing4 min

Billing, Plans, and Cancellations

Understand plan limits, monthly vs annual billing, upgrades, and cancel-at-period-end behavior.

Plan behavior

Billing is managed from the Billing page. You can compare Standard and Pro, switch between monthly and annual billing, and review your subscription status.

Standard focuses on the core document tracking workflow. Pro adds advanced collaboration and AI tools such as Google Drive and Dropbox import, Google Calendar sync, Ask This Document, AI comparison, comments with @mentions, activity log, and spend analytics.

How limits work

Limits vary by plan and can include documents, users, daily uploads, AI processing pages, per-file page caps, tasks, and SMS usage. Some limits are visible on billing screens, while others are enforced in the relevant workflow when you upload, import, or send reminders.

What happens when you cancel

If you cancel a paid subscription, access continues until the end of the current billing period. No refund is issued, and the subscription downgrades after the paid term ends.

Where to manage billing

  1. Use the Billing page for in-app plan changes and status visibility.
  2. Use the customer portal when you need Stripe-hosted billing management.
  3. Check your active workflows for plan-based limits if a feature is unavailable or locked.

Need tailored help?

Reach out and we’ll help you work through it

If your situation is a little different from the article, email support@termup.io and include the article title plus a quick note about where you’re stuck.

Email support

Related articles

Browse all help